Shipt has grown significantly during the pandemic as its sales quadrupled. The secret behind Shipt’s success is undying loyalty and strong relationships with customers and workers at the same time. The delivery firm now has a growing and valuable family of 300,000 gig workers. Target enjoyed capturing an additional chunk of market share due to Shipt thriving in 2020. The firm trains its employees to have a keen eye for details and offer a personalized shopping experience to customers. Shipt workers know how to find the best-suitable substitute for out-of-stock items and communicate with the customers.
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