JD.com has teamed up with Procter & Gamble China, a giant consumer goods retailer, to launch an assistance program for visually-impaired consumers. This spectacular program includes easier accessibility to navigate the site, consultation and door-to-door pickup logistics service with home delivery. Moreover, a chat/video assistant will help them choose the required products easily. JD will work with P&G to effectively track barrier-free parcels through improved supply chain operations. The partners will soon roll out an after-sales strategy for a seamless experience for visually impaired shoppers.
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