Wendy’s, an American international fast-food company, has partnered with Google Cloud to improve digital customer experience. The tech firm will equip Wendy’s with machine learning, AI, data analytics and hybrid cloud tools to upgrade its technology ecosystem. With these tools, the fast-food firm will use speech-to-text and Google Search and Maps. Wendy’s will enhance mobile-app based digital ordering using the latest tech tools. It will install the latest touchpoints and kiosks for a seamless order process. Wendy’s has appointed a new chief information officer last year after its sales grew in double digits during the pandemic.
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